Head of Customer Success

Wellington, New Zealand

Description

If you are passionate about helping customers succeed and want to drive growth for a well known technology company, here is your chance!

Given Raygun's subscription based business model, Customer Success is vital to our long-term profitability. We can only be successful if our customers are receiving value from our services. As such, we're looking for an experienced leader to own driving success for our customers. This role includes responsibilities for all Customer Success activities and outcomes - i.e. retention and expansion.

This is your opportunity to bring in your skills, experience and knowledge to a team of passionate customer success professionals to help Raygun achieve it's ambitious growth targets.


RESPONSIBILITIES:

Drive Customer Success Outcomes

Define and Optimize Customer Lifecycle

Manage Customer Success Activities

Measure Effectiveness of Customer Success

Lead World-class Customer Success Team

Enhance Effectiveness and Efficiency Through Technology

Inspire Customer Success Across Company

Requirements

Bonus points for:

Benefits

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